Help for residents using the BeWith app and for the city and county teams who run it. Browse the answers below, or email us and a real person will get back to you.
Support is available in English, Monday through Friday. We reply to every email within one business day.
No account or login is needed to contact us. Pick the channel that matches what you need.
The fastest way to reach a human. Tell us what happened, what you expected, and which device you are using. We reply to every message.
[email protected]Replies within 1 business day
Account deletion, data export, or any question about how your personal information is stored and used under GDPR and CCPA.
[email protected]Handled within 30 days
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The questions we hear most from residents and city teams. If yours is not here, email us.
BeWith brings every event happening in your city or county into one place. You can browse a community calendar, filter by what interests you, save events, register or buy tickets, get reminders before an event starts, and receive personalized recommendations based on what you attend.
You can browse the community calendar without an account. Creating a free account lets you save events, register or pay for ticketed events, receive reminders and notifications, and get recommendations tailored to your interests.
Open the app, tap Sign In, and register with your email address or with the sign-in options offered on the screen. If you already have an account and cannot get in, use the Forgot Password link on the sign-in screen to receive a reset email. If the reset email does not arrive within a few minutes, check your spam folder and then contact us.
Notification preferences live in the app under Settings. You can also control them at the operating-system level: on iOS in Settings > Notifications > BeWith, and on Android in Settings > Apps > BeWith > Notifications.
Tickets and confirmations are emailed to the address on your account and also appear in the app under your tickets. If a confirmation is missing, check your spam folder first, then email us with the event name, the date of purchase, and the email address you used. We will locate the order and resend it.
Refund and cancellation policies are set by the organization hosting the event, not by BeWith. Open the event in the app to see its policy and organizer contact. If you cannot reach the organizer, email us and we will help you connect with them.
First make sure you are on the latest version from the App Store or Google Play, then close and reopen the app. If the problem continues, restart your device and confirm you have a working internet connection. If it still happens, email us with your device model, operating system version, app version, and what you were doing when it happened. A screenshot or screen recording helps us reproduce it quickly.
Email [email protected] with a short description of what you expected and what actually happened. Feature requests are read by our product team and shape what we build next, so tell us what would make the app more useful for you.
BeWith is built to ADA Level AA and works with screen readers, dynamic text sizing, and high-contrast display settings. A VPAT is available on request. If you hit an accessibility barrier anywhere in the app, tell us and we will treat it as a priority fix.
BeWith runs as a native app on iOS and Android, and the community calendar is also available in any modern web browser. We support current and recent operating system versions on both platforms.
We collect the information you provide when you create an account, the events you save or register for, and technical data needed to operate the service. Our Privacy Policy explains each category, why we collect it, how long we keep it, and who it is shared with.
Yes. Email [email protected] from the address registered to your account with the subject line "Data Access Request" and we will provide a copy of the personal data we hold about you.
Card details are handled by our PCI-compliant payment processors and are not stored on BeWith servers. We keep transaction records such as amount, date, and event for accounting and support purposes.
You can delete your BeWith account at any time, either from inside the mobile app or by emailing our privacy team. Our account removal page has the step-by-step instructions for both routes, what gets deleted, and what we are required to retain.
How to Remove Your Account →Email us and include your device, your app version, and a short description of what happened. Screenshots help. We answer every message within one business day.
[email protected]