Support

How can we help?

Help for residents using the BeWith app and for the city and county teams who run it. Browse the answers below, or email us and a real person will get back to you.

Support is available in English, Monday through Friday. We reply to every email within one business day.

Contact Us

Reach the right team

No account or login is needed to contact us. Pick the channel that matches what you need.

Email Support

The fastest way to reach a human. Tell us what happened, what you expected, and which device you are using. We reply to every message.

[email protected]

Replies within 1 business day

Privacy & Data Requests

Account deletion, data export, or any question about how your personal information is stored and used under GDPR and CCPA.

[email protected]

Handled within 30 days

Cities & Counties

Already running BeWith for your municipality, or evaluating it? Book time with our team for onboarding, training, or a walkthrough.

Book a session

Live conversation with our team

FAQ

Frequently asked questions

The questions we hear most from residents and city teams. If yours is not here, email us.

Using the app

Technical issues

Privacy & data

Account Deletion

Delete your account and data

You can delete your BeWith account at any time, either from inside the mobile app or by emailing our privacy team. Our account removal page has the step-by-step instructions for both routes, what gets deleted, and what we are required to retain.

How to Remove Your Account →

Still need help?

Email us and include your device, your app version, and a short description of what happened. Screenshots help. We answer every message within one business day.

[email protected]